Job Title: Prestige Banker
Location: Ohio Branch, ABSA Bank Tanzania
Employment Type: Full-Time
Company Overview:
ABSA Bank Tanzania, part of the pan-African ABSA Group, brings over 100 years
of banking expertise and a strong commitment to empowering Africa’s future. As
a locally rooted institution with regional and international reach, ABSA offers
dynamic career opportunities for professionals seeking to make a meaningful
impact.
Role Summary:
The Prestige Banker will be responsible for delivering high-quality sales and
service to personal banking clients at the Ohio Branch and supporting nearby
branches as needed. The role involves selling a range of banking products,
managing customer relationships, and meeting weekly sales targets. The position
requires proactive engagement with customers, adherence to regulatory
standards, and contribution to branch performance.
Key Responsibilities:
Sales and Customer Service (95%)
- Open and sell current accounts, savings products, loan packages, card products, and other assigned services
- Provide face-to-face customer service aligned with ABSA’s standards
- Build and maintain relationships with existing clients to identify future needs and sales opportunities
- Cross-sell relevant products and services based on customer profiles
- Assist customers with bank forms and documentation
- Refer clients to product or segment specialists when appropriate
- Participate in inbound/outbound marketing campaigns and branch promotions
- Handle customer complaints and ensure resolution within the Banking Hall
- Maintain branch appearance, merchandising, and cleanliness
- Monitor onboarding and relationship deepening processes
- Track personal sales performance and contribute to branch financial targets
Business Management (5%)
- Maintain and report sales statistics and progress against targets
- Support risk and compliance activities in line with ABSA’s Operational Risk Framework
- Adhere to internal policies, procedures, and regulatory requirements
- Report and help resolve risk incidents and contribute to process improvements
- Complete all mandatory training within required timelines
Operational and Team Impact:
- Stay informed on customer trends, service best practices, and product developments
- Lead or support client meetings and promote ABSA’s full product suite
- Manage time effectively to prioritize high-value activities
- Seek feedback and pursue continuous personal development
- Foster a collaborative team culture and support colleagues across the branch
Customer Experience Goals:
- Deliver consistent, integrated service across all banking propositions
- Ensure customers feel valued, understood, and confident in ABSA’s offerings
- Encourage product uptake and customer referrals through positive experiences
Qualifications and Experience:
- Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (required)
- Experience in customer-facing roles with a focus on service and sales
- Proven success in target-driven environments
Skills and Competencies:
- Strong interpersonal and communication skills
- Commercial awareness and networking ability
- Service excellence and personal drive
- Effective planning and organization
- Proficiency in banking systems and IT tools
- Knowledge of ABSA’s products, tariffs, and account opening procedures
- Familiarity with regulatory standards and competitor offerings
Training Requirements:
- Sales and service modules
- Personal Banker’s Course
- Sales & Marketing Course
- Credit Scored Lending Products
- Know Your Customer (KYC) and account opening procedures
ABSA Values:
Trust | Resourceful | Stewardship | Inclusive | Courage
ABSA Bank Tanzania is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals.
